Frequently Asked Questions

Find answers to common questions about our handmade amigurumi, orders, shipping, and more.

🛍️Orders & Purchasing

Q:How do I place an order?

Simply browse our shop, find something you love, and click the "Ask to Reserve on WhatsApp" button. This will open a chat with us where we can confirm availability, discuss details, and arrange payment and shipping.

Q:What payment methods do you accept?

We accept various payment methods including bank transfer, PayPal, and other options. We'll discuss the best method for you when you contact us via WhatsApp.

Q:Do you accept custom orders?

Yes! We love creating custom amigurumi. Share your ideas, photos, or sketches with us, and we'll work together to bring your vision to life. Custom orders typically take 2-4 weeks depending on complexity.

Q:Can I request specific colors?

Absolutely! If you see a design you like but want different colors, just let us know. We have a wide range of yarn colors available.

📦Shipping & Delivery

Q:How long does shipping take?

For "Ready to Ship" items, we typically ship within 2-3 business days. Made-to-order items ship within 10-14 days. Shipping time varies by location but usually takes 3-7 business days domestically and 2-4 weeks internationally.

Q:Do you ship internationally?

Yes! We ship worldwide. International shipping costs and delivery times vary by destination. Contact us for a specific quote for your location.

Q:How much is shipping?

Shipping costs depend on your location and the size of your order. We'll provide an exact shipping quote when you contact us via WhatsApp.

Q:Do you offer tracking?

Yes, all shipments include tracking information so you can follow your package's journey to you.

🧶Product Information

Q:What materials are used?

We use premium quality yarn (cotton and acrylic), hypoallergenic polyester stuffing, and safety eyes. All materials are carefully selected to ensure durability and safety.

Q:Are your products safe for babies?

Many of our products are baby-safe! For items intended for babies, we use embroidered eyes instead of plastic safety eyes and ensure all parts are securely attached. Always supervise young children with toys.

Q:How do I care for my amigurumi?

Hand wash gently in cold water with mild detergent, squeeze out excess water (don't wring), reshape, and lay flat to air dry. Spot cleaning is recommended when possible to maintain the toy's shape.

Q:What sizes do you make?

Sizes vary by design! Each product listing includes dimensions. For custom orders, we can create amigurumi in various sizes to fit your needs.

🔄Returns & Exchanges

Q:What is your return policy?

Due to the handmade nature of our products, we don't accept returns unless there's a defect or damage during shipping. If you receive a damaged item, please contact us within 48 hours with photos, and we'll make it right.

Q:What if I'm not satisfied with my custom order?

We work closely with you during the custom order process to ensure you're happy with the design before we begin. We'll share progress photos and make adjustments as needed.

Q:What if my item arrives damaged?

While we package everything carefully, sometimes accidents happen. Contact us immediately with photos of the damage, and we'll send a replacement or offer a refund.

💡Other Questions

Q:Do you wholesale?

Yes! We offer wholesale pricing for bulk orders. Contact us via WhatsApp to discuss your needs and get a custom quote.

Q:Can I visit your workshop?

We operate from a home studio and don't have a physical storefront, but we're always happy to arrange a local pickup if you're in the area. Just contact us!

Q:How can I stay updated on new products?

Q:Do you offer gift wrapping?

Yes! We can include a special gift message and wrap your amigurumi beautifully. Just let us know when you place your order.

Still Have Questions?

Don't hesitate to reach out! We're here to help and love chatting with our customers.